| About Us This web site is owned and operated by Ardent Systems Ltd T/A Dahle-Guillotines.co.uk . If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Dahle-Guillotines.co.uk Ardent Systems Ltd 8 Forest Road Quorn Loughborough LE12 8AG England, Wales, Scotland UK Phone: 0845 643 2409 Email: info [at] dahle-guillotines [dot] co [dot] uk VAT Reg: 800 7236 66 Copyright & Trademarks Dahle-Guillotines.co.uk and Dahle Guillotine & Trimmer Centre are trading names of Ardent Systems Ltd. We are an authorised distributer of Dahle products in the UK. We are a business to business supplier of business products and services. We do not supply consumers. Dahle is a registered trade mark of Dahle Bürotechnik GmbH. All rights acknowledged. Ardent Systems Ltd is a totally independent UK based company, and makes no claim to the trademarks or has any association with Dahle Bürotechnik GmbH, except for the sale of it products in the UK. |
| Making A Purchase Please phone or email to place an order. We accept card payments and orders over the phone. We accept card payments. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may contact us to pay over the phone or make alternative payment arrangements Business Customers Only: We are are business to Business supplier. If you are a consumer you may not order from us. By placing an order with us you acknowledge that you do so in the capacity of a business or for business use. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. All orders should be paid in full within the the terms agreed. Orders not paid with order shall be invoiced, and must be paid in full within 30 days of invoice date, unless an alternative term is stated in writing on the invoice. Title of the goods shall not pass from Ardent Systems Ltd until all monies owed are paid in full. We reserve the right to recover goods supplied from orders that have not been paid for in full, in addition to other actions that may be undertaken to recover the debt, accrued interest arising from late payment, and costs arising from the failure to pay, and from the recovery of such debt. Law applicable in England will be deemeed to prevail in all contracts, transactions, and legal proceedings. |
| Shipping And Handling All orders will normally be despatched via courier service that will require signature on delivery. |
| Delivery Schedule We aim to deliver your order ras soon as possible. We will normally send your order to you in 1-3 business days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK, VAT is added at the prevailing rate. We only supply to the UK unless special agreement is made. |
| Credit Card Security When the order is placed at our website, you will be transferred to a secure payment system to provide your card details and to make payment. At no time will we have your card details, providing you with a highly secure way to pay. Should you pay over the telephone we again enter those details onto the Secure Payment system. We do not store your card details electronically or on our computers at any time.. |
| Guarantee We guarantee your satisfaction. All of our products carry manufacturers warranty in some cases extending to 5 years against mechanical defect. The warranty of items does not include the wear of components through usage e.g. blades. |
| Reaching Us If you need to reach us, please email us us, alternatively, you can call on 0845 643 2409 |
| Privacy Policy Summary Guide to our Privacy & Cookie Policy: Dahle-Guillotines.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for order management, administration, & delivery purposes. Our Full Privacy Policy is as follows: Privacy Policy This website and business is operated by Ardent Systems Limited We are committed to protecting your privacy and we comply with data protection laws applicable to the United Kingdom. This privacy policy applies to personal information about: Visitors to our website Customers who purchase goods or services or create or have an account with us Our suppliers What is personal information? Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity. See below for details of how we may use your personal information. Website Visitors: The personal information we collect about you and how we use it You can visit and browse our website without providing your name or contact details. Like many websites, our server logs may capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit. We use cookies to analyse how our site is used by visitors and to provide some of the functionality – see our cookies policy, which can be accessed via the website for more information. You may choose to provide your contact details (name, address, business, job title, email address, telephone number) if you do any of these things: Sign up to a mailing list Submit a query or request a quote or other information Ask to be contacted by us Create an account or log in to a secure area When you enter a competition or promotional feature we may also ask for details such as your name, address, email address and telephone number so we can administer the competition and notify winners. Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read them at the relevant time. Customers: The personal information we collect about you and how we use it If you purchase products or services from us, we may use your personal information in the following ways: to respond to your enquiries; to keep you informed about our products and services; to process your order and to follow up on orders that are not completed; to arrange visits to you (e.g. to carry out a survice or installation); to manage your account, including carrying out identity checks where relevant; to manage your credit account (if applicable) including carrying out credit checks; to use your purchase history e.g to validate warranty, advise product recalls etc; for market research purposes; to publish trends and/or to improve usefulness and content of our website; to track activity on our site and to provide a more personalised online experience; to link with social media sites and services, for example, for advertising purposes; to notify you about important changes or developments to our site or services; to manage deliveries, returns and refunds; for product liability purposes; to deal with enquiries and complaints; for claims management and insurance purposes; and for record keeping purposes. Suppliers: The personal information we collect about you and how we use it If you supply products or services to us, we may use your personal information in the following ways: for order processing and management; to manage deliveries, installations, returns and refunds; for product liability purposes; to manage your account, including conducting credit and other background checks where applicable; for market research purposes; to notify you about important changes or developments to our websites or services; for supply chain management; to deal with enquiries and complaints; for claims management and insurance purposes; and for record keeping purposes. If you are a supplier and you have any questions about how we use your personal information, please contact your usual business contact. More details about how we use different types of personal information are set out here: Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account, location, an online identifier or other factors specific to their identity. How your information is accessed within Ardent Systems Ltd Our company uses centralised finance, supplier and customer management systems. Your information may be accessed by our employees and contracted suppliers for administrative, analytical, and business management purposes. Keeping You Informed If you sign up to receive email updates or have bought or enquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon. If you leave items in your shopping basket on our website without completing a purchase, we may send you an email to follow up and ask if you need any help with your order. We review the products and services you buy and we also analyse your use of our website and the searches you make on this and other websites. We use this information to tailor the marketing you receive from us so it is as relevant as possible. This may include serving you with adverts on our websites, social media and other third party websites. You can opt out of receiving marketing communications from us at any time. You can also opt out of receiving marketing which is tailored to suit your customer profile. Call Recording Some telephone calls may be recorded or monitored, for example calls to our customer services teams. Call recording and monitoring may be carried out for the following purposes: training and quality control; as evidence of conversations; and/or for the prevention or detection of crime (e.g. fraudulent claims). Legal Basis for Processing Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or submit a query. If you purchase items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us. The remainder of the information is collected for our legitimate business purposes, which include: To keep in touch with current, past and prospective customers To provide online account management and related services To gain an understanding of how our customers interact with us so we can provide the most relevant products and services To monitor the use of our website and improve its facilities To identify suspected criminal activity and take appropriate action To manage our supply chain and the relationship with our suppliers (including the management of rebates and claimbacks) To protect and defend our rights When we collect personal information from you we will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields. Retention We will retain your personal information for as long as needed for the legitimate business purposes described above. If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. If you make a one-off purchase, we normally keep records of the transaction for 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes. Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims. Working with Service Providers Like most organisations, we engage service providers to run our website and IT systems, to help us administer accounts, to conduct credit checks and fraud screening, and to handle postal and email marketing campaigns. We also work with a number of suppliers who provide products and delivery services. We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which require the service provider to protect the information and keep it secure. Other Disclosures Your personal data may be disclosed to the following third parties for the purposes described above: tax, customs and excise authorities regulators, courts and the police fraud screening agencies central and local government insurance companies other professional advisors We may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply our terms and conditions or otherwise protect and defend our rights, property or the safety of our customers and other users of the website. We may disclose and/or transfer your personal information in connection with a reorganisation of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company. Transferring information to other countries Some of the companies who provide services to us may be located outside the United Kingdom. As a result, your personal information may be transferred outside the UK. We will ensure that those service providers comply with any legal requirements that apply to the transfer of personal information outside the UK, and have agreements in place to ensure your data is kept secure as far as is reasonably possible (See Security) Security We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification. If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing. Changes to this policy Any changes to this privacy policy will be posted here. Please refer back to this page regularly. Links to other websites Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third party website. External sites will have their own privacy policies which you should read carefully. Your Rights Marketing You may update and correct your personal information – including your marketing choices – by contacting us via email, or in writing to our office address. Access and Correction If you would like to correct or update any of your other personal information, or if you would like a copy of the personal information we hold, please contact us. We may need to ask for proof of your identity before we can respond to your request. Other Rights You may also have the following rights in relation to your personal information: in certain circumstances, the right to restrict or object to the processing of your personal information, or request that your personal information is deleted where you have provided personal information voluntarily, or otherwise consented to its use, the right to withdraw your consent in certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used and machine-readable format or to request that we transfer that information to another party (known as “data portability”) the right to complain to a Data Protection Authority (see further below) If you have a query about this privacy policy or wish to exercise your rights, please contact us in writing at: Data Protection OfficerArdent Systems Ltd8 Forest RoadQuornLoughboroughLE12 8AG Or email info@ardentsystems.com and include DATA PROTECTION REQUEST in the subject field. If you are not satisfied with our use of your personal information or our response to any request made by you in relation to your personal information, you have a right to make a complaint to the Information Commissioner: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113 (local rate) or 01625 545745 (national rate)Email: casework@ico.org.uk |
| Returns Policy Should you have any problems with your product(s) please contact us and we will take steps to remedy the problem. If this requires the return of the product for any reason we will arrange that with you, and advise the process to follow and details and terms of any appliacable refund. Note - Refunds for returns may be subject to the deduction of all shipping and handling charges and administration costs incurred as a result of the return. These will be advised to you in advance of making the return, following your request to return. Under no circumstances should you return any item without prior agreement, and without following of our returns process. Failure to follow our returns process could result in the loss of the item, and consequently the loss of any refund. By making a return you acknowledge acceptance of the terms of the return and refund amount. Please contact us by email to register your concern and we will assist to resolve your concern/problem. If a return is agreed by us in order to resolve your problem, we will subsequently advise the process for you to follow in order to make the return, |
| Remittance Terms INVOICE PAYMENT - Please pay by Bank Transfer/BACS ----------------------------------------------------------------------------------------------------------- Lloyds Bank: Ardent Systems Ltd | Sort Code: 30-18-55 | Account: 02682287 If payment is made by cheque please ensure payable to "Ardent Systems Ltd" |